"We want to take the opportunity to let you know how pleased we are with our new home...While we have owned many homes, we never built one starting with a custom design plan. We were somewhat hesitant to pursue this option since we have heard many builder "horror" stories. Our concerns were proven to be unfounded and it has been a pleasure working with Heritage Homes...The level of service we received from Heritage Homes did not decrease after we moved in...Thank you for making our building experience a positive one."

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"We are often complimented on the appearance of the house and the surrounding area, and can only acknowledge your vision...and your eye for detail. Six years ago, we met and shared your vision, and are so thankful that you have maintained your strict architectural and structural requirements. There is no doubt in our minds that our home is truly "custom" and extremely well built...We would also like to thank you for following through on any questions or concerns we have ever had. We do feel that you are, and will continue to be, our partner in maintaining our residence....It's been a pleasure."

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"[We] thought this would be a good time to send a letter to thank you for helping make our move to Michigan a pleasant experience...Our home itself turned out beautiful. [We] have previously owned four new construction homes, and by far this house has the best workmanship and quality...We also wanted to thank you for the efforts that your people put into having the house ready for us by our closing date..."

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"...I am reminded of the many things we did to make our home more livable and special, and I am so very thankful for the many suggestions you made and for the many "fine points" created by the people at Heritage Homes. We are pleased that you helped us design our home in such a way that there is no wasted space and that the home is truly all living area for us to enjoy...Many friends have visited our home since we moved, and everyone remarks about the attention to detail and the beauty of our home...We could not be more pleased with our home...though we have seen homes far more expensive, we have not seen a single home built with the same kind of care you demonstrated...I am pleased that the friendships we developed with the members of your company...are relationships which have continued."

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"From the time we first met...continuing on through the home planning, design and construction process and finally the actual completion of the residency in our new home, it has been a wonderful experience...We wish you the best..."

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"Working with [Heritage's people] made the actual building of the home painless and stress-free. The...staff's knowledge of the timetables and schedules led us through the process for ordering and selecting. The suppliers that Heritage Homes has selected are the best in the area...Working with Heritage Homes and their excellent staff made building a home easy and a pleasurable experience..."

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"[We] would like to...thank you and your staff for making our first year in our new home a wonderful experience! The house is everything we hoped it would be and more...We have enjoyed doing business with Heritage Homes and would recommend you to everyone."

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"We have always been pleased with the quality of the home that Heritage built for us. The quality of the construction is a step or more above typical homes being built today. However, this story [told in the customer's letter] exemplifies what else sets Heritage apart from the others. This example demonstrates how Heritage stands behind its product, regardless of the situation, to deliver customer satisfaction. Many builders talk the talk, but Heritage walks the walk before, during and after the purchase and construction of the home. Thanks again for resolving this issue to our total satisfaction. We are proud to be associated with people who strive for, and achieve, such high standards of customer satisfaction."

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"I want to take this opportunity to thank you and your staff for building the beautiful house that has become our new home. ...the high expectations which we set at the beginning of this process have been met or exceeded."

"Your patience and meticulous attention to detail helped us to modify the Southern Living house plan to accommodate our seemingly endless individual preferences. When the time came to construct the house that we had built together on paper, it turned out just right! There were no unexpected surprises. You successfully transformed a lifelong accumulation of ideas and desires into 3-D reality, and for that, we are very grateful. Jeff Bavar, our builder, was consistently accessible, courteous, and responsive to our daily queries and suggestions, as we "helped" him micromanage the whole construction process. His kindness and patience are much appreciated. He is a true gentleman and a quality builder."

"Once again, I want to thank you for the quality and beauty you built into our home....The end result is exceptional. We would not hesitate to recommend Heritage Homes as the premier residential home builder in Southwest Michigan."